Protecting your privacy is very important to SAI Group. We are committed to maintaining the security of personal information (including sensitive information) provided to us by individuals.Who does SAI Group collect personal information from?
We may collect personal information from:
1. Service Providers who facilitate our support services
2. Participants who take part in our support services
By submitting personal information to us via our Onboarding process, you expressly consent to the collection, use and disclosure of that personal information in accordance with this Policy.Types of data we collect
The information SAI Group collects about you depends on whether you are a service provider or a participant.
We collect personal information as described below.
Information you provide to us if you are a service provider:
1. personal information such as your first and last name, birth date, professional and personal references, profile picture, work experience.
2. Contact information such as phone number, email and mailing address, emergency contact
3. Identification details such as your driver’s licence number, other information by which we can identify you or verify your identity (such as passport details)
4. Legal documentation such as your working with children card, a copy of your police check, public liability insurance, first aid Level 3 certificate. Any other certificates required to carry out your service provider role
5. Financial information bank information to facilitate direct deposit of earnings
SAI Group is required to provide government departments such as the NDIS to monitor how services are run.
1. personal information such as your first and last name, birth date, care plan number, health conditions
2. Contact information such as phone number, email and mailing address, emergency contact, support-coordinator’s contact details, financial intermediary
3. Interests such as hobbies, music preferences, support service packages you are interested in, lifestyle interests, activities etc
4. Sensitive Information such as limitations of physical and mental well being
1. At the end of every support service session, SAI Group service provider’s will write up session notes. This is for the purpose of upholding SAIGroup’s vision of creating mentorship roles within the Disability Industry
2. All session notes can be viewed on corresponding invoices which are available to all members of the service agreement
1. To make our site and services more useful to you, our servers (which may be hosted by a third party service provider) collect information from you, including your browser type, operating system, Internet Protocol (IP) address, domain name, and/or a date/time stamp for your visit
3. We may also use or enable third party analytics services to track and analyse anonymous data from Users of our Site and Services; andlocation-enabled services for Support Workers as a means to facilitate time card data (location-enabled services are not currently available, but they may be available in the future).
4. If, in future, you use the location-enabled services, Supporting Australian Independence Group Pty. Ltd may receive information about your actual location (such as GPS signals sent by a mobile device or via your web browser when on the Site).
1. Members and Visitors to our Site can invite other people to become Supporting Australian Independence Group Pty Ltd Members by requesting us to send invitation emails to them.
2. We store the email addresses that are provided to us and, if they are provided by a Supporting Australian Independence Group Pty. Ltd Member, we will associate those email addresses with such Member’s account.
3. We will only send one invitation and will not use the email address for any other communication unless the person becomes a member of Supporting Australian Independence Group Pty. Ltd.
4. We do not sell these email addresses or use them for any other purpose
We may share your personal information with our third party service providers to:
1. provide you with the services that we offer you through our site;
2. conduct quality assurance testing;
3. facilitate creation of accounts; and
4. provide technical support.
Examples of such third party service providers include companies that administer and verify background checks, and companies that process payments from both support co-ordinators and participants. We take reasonable steps to ensure these third party service providers do not use your personal information other than to provide the services requested of them by Supporting Australian Independence Group Pty. Ltd
Supporting Australian Independence Group Pty. Ltd may disclose personal information to third parties if it believes in good faith that such disclosure is necessary:
1. in connection with any legal investigation;
2. to comply with relevant laws, or to respond to subpoenas or warrants served on us;
3. to lessen or prevent a serious threat to the life, health or safety of an individual or to public safety;
4. to investigate or assist in preventing any violation or potential violation of the law;
5. where another “permitted general situation” or “permitted health situation” (as defined in the Privacy Act 1988) applies; and/or where disclosure is reasonably necessary for a law enforcement related activity.
If you are a participant requiring support services for yourself, you acknowledge that a service provider may use personal information about your emergency contact to get in touch with that person if necessary.
This policy addresses only our use and disclosure of personal information from and/or about you collected by SAI Group. If you disclose information to others, including to other Members, those persons or organisations will not be bound to act in accordance with this policy. We do not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable.Choices about marketing
We offer you choices regarding the collection, use, and sharing of your personal information. With your consent we may use your photograph or name for promotional purposes.Removal of personal information
1. You may request removal of your personal information by us, but please note that we may be required to keep this information (or to keep this information for a certain time, in which case we will comply with your removal request after we have fulfilled such requirements).
2. If we no longer need your personal information for any purpose for which it may be used or disclosed under the Privacy Act 1988, and the information is not otherwise required to be kept under an Australian law or court order, we will take reasonable steps to destroy or permanently de-identify the information.
3. When we delete any information, it will be deleted from the active database, but may remain in our archives. We may retain your information for fraud protection or similar purposes if this is permitted pursuant to an Australian law or court order.
4. If we have already disclosed some of your personal information to third parties, we cannot force the deletion or modification of any such information by the parties to whom we have made those disclosures.
1. SAI Group is committed to protecting the security of your personal information. We use a variety of industry-standard security technologies and procedures to help protect your personal information from unauthorised access, use, and disclosure.
2. Any information which we hold about you is stored on secure servers that are protected in controlled facilities. We also require you to enter a password to access your Account information.
3. No method of transmission over the Internet, or method of electronic storage, is 100% secure, so while Supporting Australian Independence Group Pty. Ltd uses reasonable efforts to protect your personal information, we cannot guarantee its absolute security.
4. In addition, our administration team and service providers (contractors) who provide services related to our information systems are obliged to respect the confidentiality and privacy of any personal information held by us.
1. You can request access to the personal information we hold about you by contacting us via the phone number or email address on page 4 of this manual.
2. We allow you to access the personal information we hold about you if you request it, but we may refuse access if we are permitted or required by law to do so.
3. If we refuse to provide you with access to your personal information, we will provide reasons for the refusal.
1. We take reasonable steps to ensure the personal information we hold about you is accurate, complete and up to date.
2. Please let us know if you think any of the information we hold about you is incorrect, incomplete or out of date.
3. If you ask us to correct your personal information, we will take reasonable steps to validate and correct the information, or we will provide reasons for not doing so. If we do not correct your personal information, you may make a statement about the requested change and we will take reasonable steps to attach this to the personal information in question.